Privacy Policy
Hooves Jamaica (“we”, “our”, or “us”) respects and values your privacy. We are committed to protecting the personal data we collect, process, and store in connection with your use of our website, hoovesjamaica.com. This Privacy Policy explains how we collect, use, disclose, and protect your information, and outlines the privacy rights available to you under applicable laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By using hoovesjamaica.com, you acknowledge the practices described in this policy.
1. Commitment to Privacy and Data Protection
We place paramount importance on your privacy. We process personal data with transparency, integrity, and accountability, in full compliance with all relevant data protection laws. Your personal information is handled with the utmost care, whether it is collected directly from you or gathered through your interaction with hoovesjamaica.com.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all users of hoovesjamaica.com. The data controller responsible for your personal information is Hooves Jamaica. If you have any questions related to data processing or your rights under this policy, you may contact us at [email protected].
3. Categories of Personal Data We Process
Depending on how you interact with hoovesjamaica.com, we may process the following categories of personal data:
a. Usage Data
Information such as your IP address, browser type, device identifier, referring URLs, pages visited, duration of visit, time zone, and session cookies.
b. Account Data
When you create an account or book services, we collect your name, email address, postal address, and phone number.
c. Profile Data
Data related to your preferences, purchase history, browsing behavior on the site, and engagement with our services.
d. Communication Data
Messages you send to us, including contact forms, helpdesk tickets, customer service requests, and correspondence records.
e. Technical Data
Device information such as operating system, device model, internet service provider, and system configuration data used for diagnostics and site optimization.
f. Transaction Data
Records of payments made, booking details, billing information, delivery details, and transaction timestamps processed securely through our payment provider.
g. Preference Data
Your marketing and communication preferences, such as subscription settings and consent to receive newsletters or promotional offers.
4. Legal Bases for Processing Personal Data
We only process your personal data when we have a valid legal basis to do so, including:
– Consent: When you explicitly provide consent (e.g., subscribing to our newsletter).
– Contract: When processing is necessary for the performance of a contract with you (e.g., booking tours via hoovesjamaica.com).
– Legal obligation: Where we are legally obliged to retain or disclose information.
– Legitimate interests: For operational purposes, fraud prevention, and site analytics, balanced with your rights and interests.
5. Your Rights
As a data subject, you have various rights under data protection laws, including:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You can request corrections to inaccurate or incomplete data.
– Right to Erasure: You may ask us to delete personal data where permitted by law.
– Right to Restrict Processing: You can request a halt on processing under certain circumstances.
– Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to a third party.
– Right to Object: You may object to processing based on our legitimate interests or direct marketing at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable legal obligations.
6. Security Measures
We implement appropriate technical and organizational safeguards to ensure the confidentiality, integrity, and availability of your data. These measures include:
– Secure encryption of sensitive data during transmission and storage;
– Role-based access controls;
– Routine back-ups and secure storage protocols;
– Employee training and awareness to reinforce confidentiality and data handling best practices.
7. International Transfers
Depending on where you reside, your information may be transferred to and processed in jurisdictions outside your country of residence. Where we transfer personal data internationally (e.g., to our hosting providers or partners), such transfers are done in accordance with recognized legal safeguards, including Standard Contractual Clauses under GDPR or compliance mechanisms under applicable privacy laws.
8. Data Retention
We retain personal data only as long as reasonably necessary for the purposes stated in this policy or to comply with legal obligations. Our retention periods are as follows:
– Usage Data: Kept for up to 12 months for analytics.
– Account and Profile Data: Retained until your account is deleted or inactive for more than 24 months.
– Transaction Data: Retained for seven years to comply with financial and legal recordkeeping requirements.
– Communication Data: Retained for up to 36 months for quality assurance and support purposes.
– Preference Data: Maintained as long as you remain subscribed or until your preferences change or are withdrawn.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on hoovesjamaica.com. Cookies are small data files stored on your device. The types of cookies we use include:
– Essential Cookies: Necessary for core site functionality such as user authentication and secure bookings.
– Functional Cookies: Help remember your preferences and improve user experience.
– Analytics Cookies: Collect aggregated data for improving website performance (e.g., via Google Analytics).
– Performance Cookies: Monitor system performance and user behavior to detect issues and trends.
10. Cookie Management and Compliance
By using hoovesjamaica.com, you may allow the use of cookies in line with this Privacy Policy. You have the right to manage cookie preferences through your browser’s settings or via cookie control banners, where required by law. Users in the EU and California are provided with opt-in mechanisms and clear notices about tracking as per GDPR and CCPA compliance.
11. Protection of Children
Our website is not directed toward children under the age of 13. We do not knowingly collect or process personal data belonging to children without verifiable parental consent. If you believe we may have collected data from a minor, please contact us immediately via [email protected] so we can promptly delete the data.
12. Policy Updates
We may update this Privacy Policy to reflect changes in our practices, technologies, or legal obligations. Material changes will be posted on this page, and in certain circumstances, communicated via email or in-site notifications. You are encouraged to review this policy periodically to remain informed about how your personal data is handled.
13. Contact Information
For any questions regarding this Privacy Policy or to exercise your privacy rights, please contact:
Email: [email protected]
Website: hoovesjamaica.com
We are committed to respecting your privacy and complying fully with data protection regulations, including the GDPR and CCPA. If you have concerns about how your data is processed, do not hesitate to reach out.